1-Year Free Exchange

We will replace your luggage with a brand-new piece of the same SKU* if the shell breaks within
the first year of purchase.

If the original SKU is no longer available, a store credit equivalent to the purchase price will be
issued. Cash refunds will not be provided.

5-Year Free Repair

We offer free 5-year repair for functional parts*, covering both parts and service fee*.

Damage to these parts caused by carriers (e.g., airlines) is covered under the warranty. The
warranty does not cover cosmetic damage*, aluminum frames, interior linings, divider pads, or
any other items not mentioned above.

2-Week Express Repair

We provide short repair service to make sure your trip will not be delayed.
Most of the repair will be done within 2 weeks.

**The following services are only available in regions or countries where Departure operates
directly, such as Japan, Taiwan, and Thailand.**

6–10 Year On-Demand Repair

We continue to offer repairs for functional parts beyond the 5-year FREE Repair period and up to the
10th year. No parts cost will be charged, but a minimal service fee may apply.

10-Year Free Return Shipping

We cover the return shipping cost for all repairs during the first 10 years. You are only responsible for shipping the bag to our designated repair location or bringing it to our store.

1-Year Free Repair

We offer free 1-year repair, covering both parts and service fee. If the item cannot be repaired, we
will replace it with a brand-new piece of the same SKU.

If the original SKU is no longer available, a store credit equivalent to the purchase price will be
issued. Cash refunds will not be provided.

Registration Overview

Luggage purchased through Departure official channels or authorized retailers is already eligible
for warranty coverage.

Global Warranty Registration is designed for situations where service may be required outside the
country of purchase.

By registering your luggage, your warranty record can be identified across multiple Departure-
operated regions and service locations, allowing support to continue while you travel.

Global Warranty Registration is intended for international use and does not replace local warranty coverage.

Registration Process

1. Open your luggage and locate the unique product tag inside.
2. Hold your smartphone close to the tag. A notification will appear via the NFC function.
3. Tap the notification to access the registration page.
4. Complete the registration by submitting:
   • Personal information
   • Proof of purchase
   • Serial number associated with the product tag

Once submitted, your luggage will be registered under the Global Warranty system.