Privacy Policy

Personal Information We Collect

When you visit our website, create an account, or place an order, we may collect certain personal information, including but not limited to:

• Name
• Email address
• Phone number
• Shipping address
• Payment-related information (processed securely by third-party payment providers)

If you choose to register for an account, we may also collect information associated with your account credentials and preferences.

How We Use Your Personal Information

We use the personal information we collect to:

• Process and fulfill orders
• Provide customer service and account support
• Communicate with you regarding your orders, account, or inquiries
• Send marketing communications, such as product updates or promotional messages, where permitted
• Improve and analyze the performance, functionality, and user experience of our website and services

Sharing Your Personal Information

We may share your personal information with trusted third-party service providers solely as necessary to operate our business and provide our services. These may include:

• Logistics and delivery service providers
• Payment processing providers
• Shopify and other IT or platform service providers
• Marketing and analytics service providers, such as email marketing tools and advertising platforms

We do not sell or rent personal information to third parties.

To fulfil our legal obligations, we may be required to disclose information in response to legitimate requests from authorities, such as subpoenas, court orders, or government agencies conducting investigations. This includes complying with law enforcement requests, regulatory inquiries, and verifying or enforcing our policies and procedures. We may also disclose information in emergency situations to prevent or stop potential illegal, unethical, or legally actionable activities. When we receive requests from law enforcement agencies for personal data, we will assess the necessity and reasonableness of the requests.

Cross-Border Transfer of Personal Data

In certain circumstances, including during the operation and maintenance of our website, your personal data may be transferred to or accessed from jurisdictions outside Thailand.

In such cases, we will ensure that appropriate safeguards are implemented in accordance with the PDPA, including, where applicable, ensuring that the destination country provides an adequate level of data protection, taking into account relevant factors such as applicable data protection laws, the existence of a competent regulatory authority, and the enforceability of data subject rights, or by implementing contractual or other lawful transfer mechanisms as permitted under applicable law.

Cookies and Analytics

We and our service providers may use cookies, pixels, and similar technologies to operate our website, analyze usage, and support marketing activities.
These technologies help us understand how customers interact with our website and improve our services over time.

We will only use cookies that collect personal data where it is necessary and lawful to do so, and in some cases, we will request your consent before using such cookies. You have the right to withdraw your consent at any time. You may choose to disable cookies through your browser settings; however, doing so may affect certain features or functionality of the website.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data in accordance with PDPA. These measures are designed to prevent loss, unauthorized or unlawful access, use, alteration, disclosure, or destruction of personal data.

Access to your personal data is restricted to authorized personnel who have a legitimate need to access such data and who are subject to confidentiality obligations. We regularly review and enhance our data protection practices to address evolving risks and to ensure ongoing compliance.

Please note that the transmission of data over the internet is not entirely secure. While we take reasonable steps to protect your personal data, we cannot guarantee the security of data transmitted to our website.

In the event of a personal data breach, we will notify the Personal Data Protection Committee within 72 hours and inform affected data subjects, together with any remedial actions taken, in accordance with the PDPA.

Data Management and Storage

Personal information is managed by the Departure group or its affiliated operating entities and is handled in accordance with PDPA and internal data protection standards.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Once personal data is no longer necessary for such purposes, it will be deleted, destroyed, or anonymized, unless retention is required by applicable law.

In determining the appropriate retention period, we consider relevant factors including legal obligations, the nature of the data, the purposes of processing, and our ongoing business relationship with you.

Your Rights

You have certain rights under the PDPA regarding the processing of your personal data. You may exercise the following rights:

(1) The right to be informed of the purposes of the collection, use, or disclosure of personal data, including retention periods and details of the data controller;

(2) The right to access and obtain a copy of your personal data, or to request disclosure of the source of the data;

(3) The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit or transfer such data to another data controller where technically feasible;

(4) The right to object to the collection, use, or disclosure of personal data;

(5) The right to request erasure, destruction, or anonymization of personal data where such personal data is no longer necessary or where consent has been withdrawn;

(6) The right to request temporary suspension of the use of personal data;

(7) The right to request rectification of inaccurate, incomplete, or misleading personal data;

(8) The right to withdraw consent at any time, where processing is based on consent;

(9) The right to lodge a complaint with the Personal Data Protection Committee or the relevant Expert Committee if you believe your personal data has not been handled in compliance with PDPA.

If you wish to make any of the above requests, please contact us with sufficient information to verify your identity and to specify your request. We will respond within 30 days as required by law.

We will always approve your request to inquire about or correct your data, unless we have reasonable grounds to refuse such request under PDPA.

Requests related to personal data may be submitted through our customer service contact listed below.

Contact Us

If you have any questions or concerns about the processing of your personal data or if you wish to exercise your rights under this Privacy Policy, please contact our customer service team at:
Email Contact: support@departureluggage.com

Contact Address: 75/86, Ocean Tower 2, 33rd Floor, Sukhumvit Soi 19, Khlong Toei Nuea, Watthana, Bangkok 10110

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page.