Shipping & Returns

Shipping & Returns

Shipping

We currently offer domestic shipping within Thailand. Orders are not shipped internationally at this time. Orders are typically processed within 1 to 2 Business Days after payment confirmation.

Processing time refers to the period required to prepare and hand over the order to our delivery partner. Delivery times may vary depending on local logistics conditions and carrier operations.

Shipping is offered free of charge for all standard domestic orders.

Please ensure that all shipping details provided at checkout are accurate and complete. If a shipment is returned due to an incorrect address, failed delivery, or an unclaimed package, the customer will be responsible for any additional reshipping costs incurred.

For the purposes of this policy, “Business Day(s)” means any day other than a Saturday, Sunday, or public holiday in the Kingdom of Thailand.

Returns & Exchanges

We do not accept returns based on a change of mind. However, exchanges may be offered, subject to eligibility and availability.

If you receive a product with a manufacturing defect or a shipping error, please contact our customer service team within 14 days of receiving your order to request assistance, via service.th@departureluggage.com.

Notwithstanding the foregoing, we shall not be responsible for any defect, or damage of a product that was disclosed to you, or that you were aware of, at the time of purchase.

Returned or exchanged items must be:

  • Unused and in original condition
  • Free from visible signs of wear or damage
  • Returned with original packaging and accessories

The following items are not eligible for return or exchange:

  • Used products
  • Products with visible signs of use
  • Items missing original packaging
  • Customized or special order items
  • Sale or clearance items

For approved cases involving defects or shipping errors, return shipping costs will be covered by us. In all other cases, shipping costs associated with exchanges may apply.

All return or exchange requests must be approved in advance by our customer service team. Items sent back without prior authorization may not be accepted.

Refunds

Refunds, where applicable, will be issued after the returned item has been received and inspected. The method of refund will be determined on a case-by-case basis.

Please allow 7 to 14 Business Days from the date of return approval for refund processing to be completed.