Luggage

• 1-Year Free Exchange
  We replace your luggage with a brand-new piece of the same SKU if the shell breaks within the first year of purchase. If unavailable, store credit will be issued (no cash refunds).
• 5-Year Free Repair
  Functional parts covered for 5 years, including parts and service fees. Damage caused by carriers (e.g., airlines) to these parts is included. Cosmetic damage and non-covered parts are excluded.
• 2-Week Express Repair*
  Most repairs completed within 2 weeks.
• 6–10 Year On-Demand Repair*
  Functional parts repairs available up to year 10. No parts cost; a minimal service fee may apply.
• 10-Year Free Return Shipping*
  Return shipping for repairs covered for the first 10 years. You are responsible for shipping the item to the designated repair location or bringing it to our store.

Backpacks, Bags, and Foldable Series

• 1-Year Free Repair
  Free repair for 1 year, including parts and service fees. If the item cannot be repaired, it will be replaced with a brand-new piece of the same SKU. If unavailable, store credit will be issued (no cash refunds).

*Express repair service is available only in select regions where Departure operates directly (e.g., Japan, Taiwan, and Thailand).

View warranty details.